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17 Oct 13 More on the new ATO website

In last week's TAXVINE - see 2013 TAXVINE No 39 (11 October 2013) - Member 220 said about the new ATO website.

"I express great concern with the content of the new website. The big concern is the material that has 'disappeared' off the website, or can’t be found, or not linked on the website. Anecdotally I am totally unconvinced the website has the same material as before, if it does, it is hidden from any connectors, and can’t be found. We have always used Google outside the website to do searches, and I am sure we are not getting the results we used to."

MEMBER 223 now writes in response to Member 220's comments:

"A couple of months ago I called the ATO to get help finding something (I think it was a form) – the person who was helping me said: 'Hang on – I’ll just jump back onto the old website and have a look where it was'.

In other words, the old website seems to be still there in the background and available to the ATO staff but not us."

AND THE ATO also responds to Member 220 and others who have written on this subject:

"In response to feedback from Member 220 and other members regarding the new ATO website (see 2013 TAXVINE No 39 (11 October 2013)), the ATO provides the following comments:

We note your feedback and acknowledge that there have been some teething problems with the new website. We are considering all feedback received and have dedicated resources to resolve these problems as quickly as possible.

As you would have read in previous issues of TAXVINE, we have formed a tax practitioner working group to work through particular issues with the new website and we will continue to consult with tax practitioners in the coming months.

Much of the content on the website has remained unchanged. We have, however, made changes to the way in which content is presented and how you can navigate to and access content. The majority of the information can be accessed through the new drop down menus at the top of the screen which link to documents with left-hand menus. Information of a more technical nature is provided under ‘In detail’ in the left-hand menus.

Thank you for your feedback. We will keep tax practitioners informed of our progress through our consultative networks."

THE TAX INSTITUTE’S TAX COUNSEL, STEPHANIE CAREDES, COMMENTS: “The Tax Institute is working closely with the ATO through the Working Group the ATO has set up to respond to the issues being experienced by users of the ATO website. Issues such as missing links and information have been raised with the ATO who are working to restore the links. Members who have specific issues or concerns with the ATO website should contact us at