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MEMBER 241 writes:

"From recent and multiple comments in TAXVINE it is apparent that the new improved website hasn’t  worked. I understand that the 'old' website does still exist but can only be accessed by ATO staff.

As a suggestion, just as has been the case with Microsoft Windows 8, many practitioners stayed or reverted back to Microsoft Windows 7. Perhaps the ATO can acknowledge the new website doesn’t do what it should and allow us the option of using the old website?  As a further comment, if the website was sold as a product, any consumer would have no problems in getting a refund as it is not of 'merchantable' quality.

Let’s see if common sense overcomes ATO pride."


MEMBER 242 writes in response to Member 236's comments about his meeting with the ATO about the new website in last week's TAXVINE - see 2013 TAXVINE No 42 (1 November 2013):

"Good to hear that the ATO officers were so polite & responsive. Only problem is the problems with the ATO is an ongoing one that always seems to take months to years to fix something, especially after they have broken that which was already working. I will believe it when I see it. The people Member 236 spoke to are powerless & can only report back to their superiors that which they already know & have known for weeks, months & in some cases years."


THE ATO RESPONDS to comments by Member 235 in last week's TAXVINE - see 2013 TAXVINE No 42 (1 November 2013) - about whether the new website was "beta tested" by tax agents before implementation:

"In regards to Member 235 re the ATO Website a response will be provided next week which will include a number of activities undertaken to address issues with the website."