The ATO has advised that as part of its tax practitioner action plan 2011-15, from 1 July 2012 it will introduce improvements to its complaint resolution process.
The ATO has made changes to its approach to improve the efficiency and effectiveness of the resolution process. The main change being that agents will be able to liaise directly with the person resolving their complaint, allowing for quicker resolution.
The ATO says that it will continue to provide agents with a priority service when using the registered agent phone line 13 72 86 Fast Key Code 3 2 to lodge a complaint.
For more information, refer to Registered agent feedback and complaints