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14 Nov 14 On age discrimination in the electronic world - the ATO responds

In last week's TAXVINE - see 2014 TAXVINE No 41 (7 November 2014) - Member 171 wrote about the difficulty that older Australians without an email address or who share an email address have in accessing myGov, preventing them from lodging tax returns and pre-filling from Centrelink.


"When creating a myGov account you are required to have an email address that is not shared by another person. The unique email address is used to send account recovery information and assists in protecting your privacy and the security of your account. Internet Service Provider’s (ISP’s) may provide you with an email address or you can create a free web-based email address through one of the popular internet search engines.

Next Tax Time lodging online will be faster as creating a myGov account and linking the ATO is a one-time process. Once you have set up a myGov account you can log in with your username and password next time you visit, providing a secure link to a range of Australian Government services, all in one place.

This Tax Time we’ve seen more than 2,000 taxpayers aged 90 years or older link the ATO to their myGov account to lodge online. However, the ATO recognises that not all taxpayers can easily move to digital services and have processes in place to ensure all customers are supported. Customers are encouraged to contact the ATO on 132861 Option 5 to discuss their options."