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08 Apr 11 On ASIC

MEMBER 57 writes:

"Love and agree with the complaints about the ATO, but can we complain about ASIC, the most ridiculous department. It refuses to accept postal addresses, but continues to send correspondence to street addresses, eg Lot 21214, Whoop Whoop Road, Via Oodnadatta, no mail delivery and never has been.

Recently we had a fine which we were dealing with and needed to be cancelled, but they sent a nasty note to our client's street address, who rang us, we explained it was being dealt with, we rang ASIC to determine the situation and was advised the fine had been cancelled, we then rang our client to tell them to sleep peacefully from now on, problem solved. Wasted time.

Quite a few years ago, when we lodged all Annual Returns by 31st January, all our returns were lodged and a cheque sent. Cheque lost!!! instead of making one call to me, they sent 140 letters to street addresses, half of which had no postal service as they were mostly in the Northern Territory. It confused the hell out of Australia Post and took up days of their time, and that of our clients who actually received their letters. I had to write 140 letters to clients to explain what had happened and to ask them to ignore ASIC's letters (if they had in fact received them). Time involved, days. And they have not changed or learned.

ASIC need to talk to the agents, not the client, we are the agents for a reason, to look after our clients and their statutory requirements with Government Departments. That is what we are paid for and what we are best at. Our clients engage us for that reason, to deal with the Government so that they can run their businesses.

Wish I was 10 years older and could retire."


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