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04 Mar 11 On ATO automated self help service – no help

MEMBER 31 writes:

"I phoned the ATO on 28 February 2011 to arrange a payment plan for one of my clients for the December BAS. After using the tax agent number and fast key code for payment arrangements, I got put through to an 'automated self help service'. After keying through the fact that it was for a BAS debt of less than $50,000, I was put through to another line only to receive a message saying the ATO was experiencing high demand and to call back later. What is happening with this world when the robots are overworked? It's good to see the millions of taxpayers dollars paid out for the ATO's communication system were well spent.

On a brighter note, I did manage to log onto the Portal (a miracle) later in the day and request a payment plan via that."

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