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16 Nov 12 On ATO collections

MEMBER 222 writes:

“Once again, the ATO’s desperation to collect funds astonishes me.

We received on 24th October the usual ‘doom and gloom’, ‘Pay now or your debt may be referred to a debt collection agency’ letter requesting that an amount of all of $1,464 be paid to our client’s ICA within seven days. (The date of issue was 19th October. So much for seven days ...)

Having been informed by my client that the amount had indeed been paid a month earlier, I investigated the portal to discover that it had been paid into the wrong entity. I lodged a request to have the amount transferred to the correct entity on 24th October.

On 14th November we received a letter from Dun & Bradstreet to say that the debt had been referred for immediate collection. This letter was dated 8th November. (Are the ATO employing actual snails to deliver their mail?)

Puzzled by the fact that it appeared the transfer hadn’t been effected, I checked the portal again. Lo and behold, the transfer had been effected ... on the 6th November!!

How is it that not only had we contacted the ATO with regards to the debt, but the debt had been cleared as well, and yet this still got referred to a debt collection agency?

Waste of our time and not to mention taxpayers’ money! How much do you think Dun & Bradstreet charges the ATO for referring a debt that doesn’t exist?”

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