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In 2014 TAXVINE No 7 (21 March 2014), Member 22 commented on debt demand letters being sent by Dun and Bradstreet to agents without the client's name being included. The ATO now responds:

"Thank you to MEMBER 22 for their feedback in relation to letters received from Dun & Bradstreet on behalf of the ATO. Unfortunately, a routine weekly data transfer between the ATO and Dun & Bradstreet encountered a system error whereby the taxpayers’ names did not load as usual with the address details. The error was identified on the same day however Dun & Bradstreet had already loaded files into their system, resulting in several letters being issued without the taxpayer’s name as MEMBER 22 has described. Correct letters have been reissued to all affected accounts and system changes have been implemented to prevent a reoccurrence. We apologize for any inconvenience this may have caused.

On the issue of IAS rate change letters being sent to agents, it is important to note that you can choose to have separate postal addresses for different taxes. For example, your postal address for income tax purposes may be different from your postal address for activity statements. Usually lodging your income tax return will automatically update your income tax address only. However if you are new to pay as you go (PAYG) instalments or re-entering the PAYG instalments system, and don’t already receive an activity statement for another business role, we will use your income tax address for your PAYG instalment correspondence and PAYG instalment notices. This is to ensure that these important notices are not sent to out-dated addresses.

You can update your address for receiving activity statements and PAYG instalment notices but PAYG instalment correspondence now issues to the address shown on your income tax return. This change was made in response to issues and concerns raised by tax agent and taxpayer communities regarding correspondence issuing to out-dated addresses."