"Here is a good one between the ATO and the National Credit Management agency that the ATO send their debts out to.
Back in March 2010 client received a discrepancy letter in relation to PAYG Withholding reported in the 4 quarterly BAS and the amount reported on the Annual Statement. I spoke to the client and we worked out that he had included the amount of tax on one of the PAYG summaries twice when completing the annual statement. Even though the ATO also has original copies of the 2 PAYG summaries issued they obviously did not compare the totals between the annual statement and the additions of the two PAYG summaries.
I completed the paperwork that they wanted corrected and faxed it through to the fax number supplied on the form. The ATO then sent out another letter stating that as the client had not replied to the letter they had amended the June 2009 BAS on 21/05/10 to add the additional amount of PAYG Withholding with the result that a debt was created from 11/08/09 and they then added GIC. I then rang the ATO and spoke to someone in WA. To get it fixed, I had to put it in writing and re-fax the original form through to her and she would fix it. She did say that there had been cases where information being faxed through did not seem to be making it into the new system. The ATO fixed it on the 02/06/10 but also backdated it to 11/08/09.
Before being fixed up, the ATO had obviously passed the debt on to National Credit Management sometime between 21/05/10 and the 02/06/10. The most recent BAS was lodged on the 26/05/10. I received a phone call from the National Credit Management people today (11/06/10) chasing the outstanding debt. I informed him that the only debt outstanding was the current BAS due to incorrect adjustments completed by the ATO that had been rectified. He said that he could see this but as the debt was transferred to them previously they hold it until all debt has been paid and was going to ring the client directly to chase the debt. Surely if they can see that the original debt that was created by the ATO has been corrected by the ATO then they should not be chasing clients' debts so close to them being created, or at all."