MEMBER 23 writes:
"Does anybody understand the ATO’s escalation system? It seems there are at least 3 levels of escalation, with each new level of escalation being a codeword for ‘fob you off for another 2 weeks’! What’s the point of having service standards if they don’t understand the words ‘service’ or ‘standard’?
If the ATO were an accounting firm, they would not have any clients!"