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MEMBER 23 writes:

"Does anybody understand the ATO’s escalation system? It seems there are at least 3 levels of escalation, with each new level of escalation being a codeword for ‘fob you off for another 2 weeks’!  What’s the point of having service standards if they don’t understand the words ‘service’ or ‘standard’?

If the ATO were an accounting firm, they would not have any clients!"