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13 Jul 12 On ATO (in)efficiency

MEMBER 145 writes:

"I had a client who received a reminder letter from the ATO stating that they had not lodged their PAYG instalment notice. I found the document that they were referring to and found that the instalment amount due was 0. Also there is a large note on the IAS stating that if you are paying the above amount - do not send this form to the Tax Office.

I have another client who received a letter from the ATO reminding them that it has not received their annual PAYG withholding summary since 1 July 2010, and to make sure that they lodge it. The ATO also stated that it could be cancelled if the client no longer required it. I then went onto the tax agent portal and found that the client's IT withholder and GST registrations were previously cancelled on 1 July 2010.

I look at these waste of time and money letters and compare them to a client who was waiting 6 months for their last tax refund with no explanation and every time the ATO was phoned nobody could tell me why the refund was held up in the first place. Eventually the refund was released with no adjustments and no explanation as to why it was help up for 6 months.

Is this showing the ATO efficiency? If so, they really need to look at their operations."

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