21 Nov 14
On ATO's snail mail delivery system - the ATO responds
In 2014 TAXVINE No 40 (31 October 2014), Member 170 wrote:
"We are continually receiving notices and payment reminders that are dated 7-8 days prior to the date of receipt.
These notices have a date by which the ATO must be contacted which is 10 days after the date of issue but therefore only 2-3 days after receipt.
Why can’t the ATO mail these notices on the day they are printed so they are received in a timely manner?"
THE ATO NOW RESPONDS
"Thank you for your feedback. We are currently reviewing our notices to ensure we allow an appropriate amount of time for people to respond.
We can assure you we always post notices on the stated issue date. Notices of Assessment are posted using Australia Post’s priority delivery with all other mail posted using regular delivery. In most cases notices sent by regular delivery will be received within four days of being posted. Priority delivery is quicker. There may be longer delivery times if there is a weekend in the delivery timeframe or where mail is being sent interstate to a non-metropolitan area. In these cases delivery may take five days (seven if the delivery timeframe includes a weekend).
If you feel there is not enough time to properly respond to a letter or notice we send you, please contact us as soon as possible to discuss the circumstances."