01 Apr 1010 On ATO "service" standardsMEMBER 79 writes:
"Is anyone else fed up with the double standards adopted by the ATO?
If I ring with a problem their "service" standards dictate they will respond in either 14 or 28 days. If nothing happens then I can escalate it and that gives them another 14 days of inactivity.
But when I receive a phone call from their debt collection area I am expected to jump, drop everything and respond within 48 hours.
How about the ATO adopts its own practice and responds to tax agents within 48 hours in future?"