Your shopping cart is empty

01 Apr 1010 On ATO "service" standards

MEMBER 79 writes:

"Is anyone else fed up with the double standards adopted by the ATO?

If I ring with a problem their "service" standards dictate they will respond in either 14 or 28 days. If nothing happens then I can escalate it and that gives them another 14 days of inactivity.

But when I receive a phone call from their debt collection area I am expected to jump, drop everything and respond within 48 hours.

How about the ATO adopts its own practice and responds to tax agents within 48 hours in future?"

Media Release Search
Eg. TD 2005/D52 ALL words EXACT phrase WITHOUT words Date range
From To