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01 Apr 10 On ATO "service" standards

MEMBER 79 writes:

"Is anyone else fed up with the double standards adopted by the ATO?

If I ring with a problem their "service" standards dictate they will respond in either 14 or 28 days. If nothing happens then I can escalate it and that gives them another 14 days of inactivity.

But when I receive a phone call from their debt collection area I am expected to jump, drop everything and respond within 48 hours.

How about the ATO adopts its own practice and responds to tax agents within 48 hours in future?"

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