In 2014 TAXVINE No 44 (28 November 2014), Member 192 suggested that the solution to ATO mail delays was for the ATO to adjust the due response time to 28 days (from 10 days), being the same response time that applies when tax agents request something from the ATO.
THE ATO NOW RESPONDS
"A standard 28 day response timeframe may not always be appropriate depending on the nature of our enquiry or the priority of our request. Response times are tailored to provide sufficient time for people to address their obligations. In circumstances where additional time is required, always contact us as soon as possible to discuss the details.
Thank you for your feedback. As previously advised we will continue to review our notices to ensure we allow an appropriate amount of time for people to respond."