"I am a Tax Manager in industry at a major corporate and, as the duly authorised contact for my group of companies, I recently requested in writing an update to the authorised contact details to replace an employee who had resigned with a newly recruited employee. I subsequently received a telephone request from the ATO questioning my ability to nominate contacts that are able to discuss tax issues with the ATO on behalf of the corporate group. The ATO had been formally advised in writing of the requested changes. Apparently the ATO have altered their procedures for altering authorised contacts and they now need to verbally confirm the written request with the Public Officer of the company or, as an alternative, they need to verify the change with the tax agent. This appears to be another case of bureaucracy gone mad. The interesting issue is that the Tax Agent is able to authorise the change but probably has less idea about who should be the authorised contacts for the corporate group than the designated authorised contact."