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MEMBER 82 writes further:

“Got a phone call from an ATO officer checking on a BAS with GST refund. Something about Quick Response Team, and advised he had spoken with the client and was ‘losing patience’ with the client as they had not responded with the required information and explanation within 4 hours. Yep, he was upset they had taken more than 4 hours to get back to him. I asked him 3 times that he said 4 hours. Of course it has taken them a couple of weeks to get to it, but fancy the client not dropping everything and getting back to the Tax Officer much sooner, and also we did not have a full immediate explanation of why there was a GST refund on the BAS prepared by the client. Wouldn’t it be nice if the ATO did something in 4 hours on the basis of a phone call. Good old double standards of the ATO.”

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