06 Mar 15 On being alert and alarmed
MEMBER 36 writes:
“Recent emails from ATO regarding a new system of Alerts to Tax Practitioners are already alarming.
On 23 February 2015 we received an announcement about the new improved email alert service, BUT apparently the email list will be hosted by Campaign Monitor in the USA.
No doubt ATO received many urgent replies from tax practitioners who were horrified by this decision.
Within 1 day, there’s a follow up email from the ATO thanking practitioners for their feedback.
It also noted the previous broadcast was ‘incorrect and should be disregarded’, and ‘We’re sorry for any misunderstanding ...’.
There was no misunderstanding.
This is simply another example of thorough incompetence at the ATO.
Who is shining some bright lights on these failures of decision making?
Why even consider outsourcing this simple task?
The ATO has recently spent over $800 million on a new computer system, and they can’t manage an email list.
Of course we don’t expect anyone will be held accountable for these failures.
A simple but revealing example of how our tax system is being managed. Or not.
Please could TTI consider including these issues in any relevant submission to the APH Standing Committee on Tax and Revenue.”
TAX COUNSEL THILINI WICKRAMASURIYA COMMENTS: On Friday 13 March 2015, the Tax Institute will be appearing before the House of Representatives Committee on Tax & Revenue alongside the Commissioner of Taxation, the Inspector-General of Taxation and other professional bodies for its Inquiry into the Annual Report of the Australian Taxation Office 2014. We will endeavour to advocate on issues regularly raised by members in this forum as part of that Inquiry.