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04 Sep 2015 On change of registered office – the ATO responds

In 2015 TaxVine No 32 (28 August 2015) MEMBER 225 wrote:

“I read with amusement where the ATO is forcing us mere accountants to keep up with the pace of change. That’s fine, but you, ATO, need to do the same.

Six months ago I moved office and notified ASIC of my new place of business and my new registered office. On my own Business Portal page with the ATO, my registered office is still listed as the old address. There is no way I can change it, I’ve been through every menu item back and forth and even searched the Help section for assistance. In true ATO form, there is a heading in the Help section called ‘Change your Registered Office’, but once you click on it, it tells you how to change the business address not the Registered Office address.

In the end I asked my admin staff to call the ATO to find out how we change it. Their answer ‘Oh just change it at ASIC, once we see it we’ll change the Portal.’ Six months, and counting ... .”


“Thank you for bringing this issue to our attention. By way of background, while we initially asked for the registered office address, this address has not been used nor asked for since 2013. As a result and as part of our Client Register Release in December 2014 we switched off the functionality to update the registered office address. While we currently display this address via the portals, this will soon change as we upgrade our portal functionality into ATO Online. This change will occur over a number of releases commencing in March 2016.

As we no longer use the registered office address any registered address updates via ASIC do not automatically synchronise with the ATO systems. We will follow up with our call centres to ensure scripting is correctly updated.

If you wish to have your registered office address updated on the ATO systems we will need to do this manually. Please provide us with the specific details and we will arrange this for you.”



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