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MEMBER 231 writes:

"I rang the ATO to change a client to Annual PAYG Instalments - it ended up taking over 21 minutes to do.

In the end I had to be somewhere else and had to hang up. I called back this morning to check and the change had been done - apparently the 'system' is extremely complicated - up to four forms have to be completed and each one must be finalised before the next one can be started.

Why couldn't the 'system' just have a field storing an 'A' for an annual person and a 'Q' for a quarterly person?

That process should have taken 10 seconds not 21 minutes."

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