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29 Oct 1010 On credit balances

MEMBER 326 writes:

"That old problem we had a few years ago where the ATO held on to credit balances because there might possibly be some amount owing sometime in the future is alive and well - I have one client who made substantial overpayments of PAYG instalments because they knew they would have a tax bill at the end of FY 2010 and ended up with a credit of about $7,000 - the return was lodged and processed early in July but do you think we can get the surplus refunded - we have requested a refund - the matter has been 'finalised' and the account is still in credit and the client could have done with the extra money over the past couple of months - but instead of refunding the money, it appears it will sit there for another month until the next BAS is due.

I can understand caution - but there is no risk of an amount going unpaid here, I can understand incompetence - I have seen plenty of it over the past year, what I can't understand is the dumb ignorance that we encounter continually - we have to keep chasing things ourselves and never get any information, acknowledgement or results from anything we do for or request from the ATO. It’s about time the people who are supposed to be running the ATO took a sabbatical and worked where they have to deal with (and please) clients or lose income - it would be very a valuable professional development activity for them to undertake.

STOP PRESS - just arrived in the mail - advice of an impending bulk delivery of 1 (one) activity statement. There goes another tree!

Keep up the good work TAXVINE."

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