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MEMBER 61 writes:

“$800 million system is a lemon.

Dealings with ATO are the cause of endless daily frustration.

Today I need to apply for a TFN for a new unit trust.

I phone the ATO to request assistance finding their correct form, and helpful lady at the call centre proudly proclaims that I can do this online using the ABR website.

Knowing this will be a challenge, I asked her to guide me to the right page on ABR website.

Sure enough, she agreed it was difficult to find thru the maze of menus.

With patience, I proceed to work thru the screens. (Gee, the response is painfully slow.)

At the screen for contact details, I’m blocked by the message: ‘The email address provided is not valid. Please provide a valid email address before continuing.’

I know my email address is correct, so try again.

Just for confirmation, I tried lots of valid email addresses (knowing I can come back and correct).

Not a single email address gets past this blocker!

Where’s the paper form NAT 3799 for client to sign?

Message to ATO:



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