02 Apr 1515 On dealing with the ATO
MEMBER 61 writes:
“$800 million system is a lemon.
Dealings with ATO are the cause of endless daily frustration.
Today I need to apply for a TFN for a new unit trust.
I phone the ATO to request assistance finding their correct form, and helpful lady at the call centre proudly proclaims that I can do this online using the ABR website.
Knowing this will be a challenge, I asked her to guide me to the right page on ABR website.
Sure enough, she agreed it was difficult to find thru the maze of menus.
With patience, I proceed to work thru the screens. (Gee, the response is painfully slow.)
At the screen for contact details, I’m blocked by the message: ‘The email address provided is not valid. Please provide a valid email address before continuing.’
I know my email address is correct, so try again.
Just for confirmation, I tried lots of valid email addresses (knowing I can come back and correct).
Not a single email address gets past this blocker!
Where’s the paper form NAT 3799 for client to sign?
Message to ATO:
YOUR $800 MILLION SYSTEM IS A LEMON.”