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03 Oct 14 On delays when making requests via the Portal - the ATO responds

In 2014 TAXVINE No 35 (26 September 2014), Member 148 wrote about the delays experienced when making requests via the Portal. 

THE ATO NOW RESPONDS: 

"We are currently managing a higher volume of paper correspondence and Portal requests than expected. Additional staff have been allocated to manage the workload and Portal requests have been given a priority."