MEMBER 120 writes to the Commissioner:
"Dear Mr Commissioner
Today is lodgment due date for ELS quarterly forms. Like most accountants, we've been trying to connect to your ELS system to lodge your forms.
This morning, after maybe 20 failed transmission attempts, we eventually managed to transmit some forms. This afternoon, we're not so lucky. All transmission attempts failed.
When will you acknowledge that your systems routinely fail to cope with peak demand around lodgment due dates? Please, when will these ongoing issues be properly and thoroughly rectified?
Tomorrow is another day. Tomorrow, we'll try again to feed some (now overdue) data to your computer.
Should any client/s receive your customary warning letter, or late penalty, we will ask every one of them to call your office (13 28 61) to complain, and request remission."