In 2014 TAXVINE No 33 (12 September 2014), Member 132 wrote about the difficulties they had ordering forms via an automated phone service which did not recognise the existence of more than one post office with the same postcode.
THE ATO NOW RESPONDS
"We apologise for your experience. The Tax Office provides various options for ordering forms including:
• through online ordering
• by phoning 1300 720 092
• from some ATO shopfronts (check our range of services and opening hours before you visit us)
• from most newsagents.
In this particular instance we cannot pinpoint the issue; however, testing has shown that both postcode and a full address is requested when phoning 1300 720 092."