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03 Jun 11 On having a positive experience

MEMBER 84 writes:

“Notwithstanding all the gripes members have with the Tax Office I’d like to share a positive experience. My client recently lodged a number of prior year returns, all resulting in tax refunds. Whilst most refunds issued without a hitch, some were blocked. This particular ATO officer took full responsibility and liaised with a number of internal ATO departments to ensure that the refunds were released. During this process she kept me regularly updated, providing me with the comfort and certainty that the problem was going to be sorted out one way or another.”