22 Aug 1414
On incorrect payment references - the ATO again responds
In 2014 TAXVINE No 26 (25 July 2014), Member 99 recounted their experience with Portal generated payment references which, due to an apparent ATO error, prevented payment.
In 2014 TAXVINE No 27 (1 August 2014), the ATO responded by insisting that the number was correct and that any problem must have arisen because the Member (and their client, who experienced the same problem) entered the Portal generated payment reference incorrectly.
In 2014 TAXVINE No 28 (8 August 2014), Member 99 responded by denying that they or their client had entered the payment reference number incorrectly and that they had been advised by an ATO staff member that there was a known issue with incorrect payment reference numbers ending in '75'.
THE ATO NOW RESPONDS AGAIN as follows:
"We have fully investigated the concerns raised, based on the information provided by this member. We have not been able to identify any systemic issues that might impact payment reference numbers generated by the portal. We confirm that a code ending in '75' generated in the portal is valid for company entities.
As part of our investigations, we checked with our telephony area and can also confirm that our telephony staff have not been advised of any issue with our system's recognition of payment references ending in '75'. We apologise if this member was provided with the wrong advice and appreciate that there may be still be a problem with this specific case that needs further investigation. We have provided direct contact details for a senior staff member at the ATO should this member wish to resolve the matter."