16 Nov 1212 On payment of annual instalments at Post Offices
MEMBER 223 writes:
“We would like to bring to the attention of other members a problem that we have encountered this week regarding payments made by clients for an annual instalment of income tax. It appears it is a problem where the payment was made at a Post Office. The barcode on the payment advice slip has been remitting the funds in our case to a superfund client of our firm and also to a Pty Ltd client. There is no relationship between the superfund and the clients making the payment. One of our staff members picked up the problem when looking at the receipt issued by the Post Office and noted that the receipt made reference to an ABN. When we examined the ABN in our system we found that it was a client of our firm, and printing out their integrated client account we have picked up the credits being applied to that account.
The ATO are to discuss this matter with our firm within 48 hours to have credits applied correctly. You can only pick up the error by actually sighting the receipt issued by Australia Post.
We initially picked up the problem when receiving notices of assessment and noting that no credit was applied to that notice. On contact with the client they confirmed that the amounts had been paid.
This so far has been a very time-consuming exercise caused by an error with the ATO and one area where we cannot recover any fees for services rendered.”