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06 Mar 15 On payments through Australia Post – the ATO responds

In 2015 TAXVINE No 5 (20 February 2015), MEMBER 24 wrote:
“I note that the ATO no longer indicates the Australia Post logo on the reverse side of the PAYG Payment Advice. An older taxpayer who always transacts by cheque, had me phone to check if Australia Post were continuing to process payments of tax, and was concerned because although he understood how to line up at the Post Office, he could not do telephone or internet banking. The telephone information line says payment could be made at Australia Post. I do know that Australia Post take a collection fee. Is this one arm of government cost saving at the expense of another, and not caring for the user? I think the boss should have a chat to them.”
“Taxpayers can still pay at Australia Post and there has been no change to this service. The ‘how to pay’ information on the PAYG advice removed Post Offices as a payment option in early 2014 as part of the ATO digital strategy to migrate taxpayers to preferred electronic channels such as BPAY and credit card payments. Nonetheless it does provide reference to the ATO website and provides a telephone number for additional payment information which includes how to make a payment at Australia Post.”

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