10 Oct 14
On Portal problems - the ATO responds
In 2014 TAXVINE No 36 (3 October 2014), Member 151 asked whether, at the end of every month, the larger practices are given priority in their use of the Portal, with everyone else taking pot luck.
THE ATO NOW RESPONDS:
"The ATO does not discriminate between authorised users of the portals. When operating at their standard capacity, the only variable to the speed of services is the quality of the internet connection between the user and the ATO.
We constantly monitor the portals and are addressing any issues as they arise. At present our systems have stabilised as a result of software and hardware fixes over the last few months.
If you are still experiencing system issues we would appreciate you calling Technical Support on 13 72 86 FKC 3 5. We have found that on many occasions system problems are related to the practitioner’s internet connectivity or system environment.
By alerting us to the issue using the practitioner telephone service we are able to ensure new or escalating issues can be identified and resolved as quickly as possible, and allow us to advise the broader tax practitioner community."