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MEMBER 24 writes:

"I rang the ATO to check up on a 2012 return lodged on 10 December 2012 for a new client.

Call centre requested a reference number. I said I did not have one due to the fact they had not sent me an assessment as yet, but I could tell her the figures from the lodged return.

Answer: not good enough - get the client to call us.

I remember a Deputy Commissioner who sent all tax agents a letter saying we should not swear at his staff; I never have, but I can understand why it could happen."

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