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27 Jun 13 On response times

MEMBER 130 writes:

“I am sorry, I do not understand.

I am dealing with a Tax Audit case. My client has been advised that the ATO will issue adjustments and he will need to respond in 14 days. The ATO has had all of the taxpayer’s records for the past five months and then they expect a response in 14 days.

Does the Taxpayers Charter exist anymore? No mention has been made in relation to the Charter to me or my client. I guess it’s not required by law so why should the ATO bother to advise a taxpayer of his rights? I know that we operate far more efficiently than the ATO but why is our response time required to be half of the ATO standard response time?

In addition, we will be required to provide a written response, not some telephone message left with a receptionist.”