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MEMBER 54 writes:

"We are regularly required to lodge amended BASs for clients when completing their annual tax returns. Many of these clients lodge their BASs manually by paper and prefer to lodge this way rather than by the Business Portal. Of course, as soon as we lodge the amended BAS via the TAP, the client preference changes to Portal/electronic and the client no longer receives a paper copy in the mail anymore. Yes, the TAP is supposed to allow us to change the preference from Portal to Postal but this function is not working so we are required to ring the Tax Office to change the preference back to Postal. This is all extra work for us. Why hasn’t this function been working? Even the clients that want to use the Business Portal have given up after many difficulties in setting it up. Why can’t the Tax Office system recognise that we are only lodging an amendment and leave the preference as Postal for future BASs?”


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