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19 Aug 11 On the ATO's (mal)administration

MEMBER 151 writes:

"The endless series of problems members seem to be having with bungles and mistakes by the ATO is an ongoing concern. Can The Tax Institute have a really serious conversation with the ATO about fixing this endless stream of problems. So many of the reported problems by members are bordering on what appears to be maladministration within the ATO. I don't think that the ATO realise (or perhaps care) that they are playing around with people's businesses and livelihoods."

MEMBER 152 writes:

"I continue to be amazed at the problems caused by the ATO and reported by members.

Surely the ATO reads this stuff and it would seem sensible in relation to many of the reports for the ATO to contact The Tax Institute and offer an explanation or help.

Does that happen? Does it happen often enough?

I must say, it would seem many of the complainants do not seem to have good or high level contacts in the ATO otherwise they should be able to clear many of these issues quickly.

Do you in fact publish all the member feedback or are you selective (to save space)?"

TAXVINE COMMENT: Member 152, we do publish all member feedback suitable for publication within the terms of our editorial policies. We also know that TAXVINE is read within the ATO. And sometimes they do contact us about individual cases.

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