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27 Jul 12 On the ATO's processing service standard

MEMBER 156 writes:

"The ATO's new standard is 94% of current year returns within 12 business days. The previous standard is 94% processed within 14 calendar days. 14 calendar days equals 10 business days as all public servants know as they do not work weekends. The conclusion is: ATO service is slipping.

There will be a new weekly email report of the list of returns that the ATO does not expect to finalise within 30 days. Each return will contain a reason code for delay. As a service to clients the ATO will email a list of service codes once, separately. Thus tax agents will have to hunt for this list every week when they get this email. The excuse for this lack of service is privacy. However for the names and reference codes of the clients, there is no issue about privacy when sent by email to the taxpayer's registered email address. Just so it is clear, it is not appropriate to hide behind the issue for privacy if you wish to be lazy and make tax agents' work more time consuming."

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