21 Dec 1212 On threatening letters from the ATO
MEMBER 236 writes:
"Received a letter for a client "Your account is overdue - please pay immediately" in regard to an 'unpaid' PAYG Annual Instalment.
Found the client had paid on time - the cash is sitting on another client's account due to the BAR CODE problem.
Why weren't all the threatening letters amended to include a paragraph alerting the client to the fact that they may have paid but due to an error in the ATO, your payment might have been given to pay someone else's tax!
Instead, it simply says 'if you do not pay by 19 December, we'll begin recovery action'.
When will the letters of apology be issued????"
MEMBER 237 writes:
"In good faith clients paid their Annual IAS at the Post Office - not everyone can BPay.
These people HAVE PAID & before 21 Oct. Two months later the ATO is now sending out threatening Overdue Account Notices for Annual IAS.
I find the ATO's actions extreme for the following reasons:
- ATO was aware in July of error with IASs
- ATO refused to take corrective action to supply accurate statements
- ATO has given two days' notice for the amount to be paid in full by 19 December
- At Christmas time ATO is threatening clients that they will garnishee bank accounts or to send out debt collectors
- The ATO closes 21 Dec - 4 days to try to stop these actions
- The ATO has officiously advised that they do not have to provide an extension to pay but they will give 30 days & the amount must be paid in full by that date.
- The call centre is aware that ATO IASs were inaccurate.
This is the ATO's error. These people have paid before 21 October.
Further, it is concerning that some taxpayers will pay a second time based on this Overdue Account Notice.
PS Dear Editor, Hope you have a stress free lead up to Christmas."
THANK YOU MEMBER 237. TAXVINE WOULD ALSO LIKE TO THANK ALL THOSE WHO HAVE CONTRIBUTED TO MEMBER FEEDBACK DURING 2012 - SEASON'S GREETINGS AND A HAPPY NEW YEAR