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MEMBER 59 writes:

“I enjoy reading Member Feedback each week, as it helps me to realize that I am not alone. The transitional ATO systems leave a lot to be desired, yet we (and our clients) are increasingly forced to use technology etc. that either does not function properly, or is difficult to administer/streamline, or does not work/not available/drops out/is not seamless. Clients in small business do not have the time or the inclination to deal with the clunkiness of consecutive transitional ATO ‘service offerings’. If a small business operated in the manner in which the ATO does, it would be out of business in no time.

As an aside, it used to be that the cynical humour of tax practitioners made me smile; now the obvious desperation makes me weep. The ATO responses are nothing short of public speak – I know what ATO/ABR systems are meant to do; I understand the purpose behind their implementation; I do not understand why you insist on being intransigent in your responses. If I want a press release, I will go to your website. What I want is a fix to the multitude of technological errors on your part, so that I and my clients can go back to operating and administering our small business in a cost effective and efficient manner.”


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