- unregistered preparers
- poor or indifferent behaviour of other registered tax practitioners
- compliance problems with clients, and
- systemic problems in the industry.
The Commissioner continues:
"Trained staff will be responsible for receiving calls and will use a detailed series of questions to obtain useful information and clarify details. Before we can do anything with a complaint we need high quality information that can be substantiated and is based on evidence - we will not act on malicious or vexatious complaints. All verified complaints and relevant information will then be referred to specialist staff in our tax agent integrity team."
For a copy of the Commissioner's online update, go here