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30 Aug 1010 Progress report 5 - 27 August 2010

For the ATO's Progress report No 5 on return processing, showing figures as at 27 August 2010, go here

In the ATO's Tax time update, also dated 27 August 2010, the ATO acknowledges that there have been some issues around the timeliness of processing refunds.

The ATO then states that it is "also aware that a small number of tax agents are taking their frustrations out verbally on ATO telephone staff. ATO staff have been instructed to warn callers from whom they experience unacceptable behaviour and, if it continues, advise that they will terminate the call in accordance with standard ATO policy. This action is not about the merits or otherwise of the topic but the manner in which it is expressed."


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