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In a broadcast message to tax agents sent on 22 March 2010, Annamaria Carey, Assistant Commissioner, Tax Practitioner and Lodgment Strategy, advised that in the previous week, the ATO experienced an issue that meant it had to stop a significant number of refund cheques from being sent out. This did not affect refunds paid by electronic funds transfer (EFT).

The ATO says that it has fixed the problem and resumed processing. The majority of these refunds will be delivered by the end of this week.


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