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In a broadcast message sent on 24 July 2012, the ATO advised registered tax agents that the ATO has reframed its processing service standard for individual tax returns lodged electronically.

It will aim to process 94% of current year returns within 12 business days. This is a change from the previous service standard of 94% processed within 14 calendar days. This standard will only apply to original, current year, individual tax returns.

In addition, the ATO is including a service commitment to process the remainder of individual tax returns lodged electronically within 30 calendar days. Where returns are not expected to be processed within 30 calendar days, the ATO will inform agents of the delay.

From the end of July 2012, the ATO will email agents a weekly report listing their clients whose returns it does not expect to finalise within 30 calendar days. The weekly report will be sent to the email address recorded on the tax agent registration.


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