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On 17 October 2013, Neil Olesen, Second Commissioner, Law Design and Practice, gave a speech entitled "Reinventing the ATO – ready, willing and underway" to the CPA Congress held in Canberra, ACT.

Mr Olesen said that the ATO has "a new long term vision for the organisation that we are now working to implement through new products and services, new business processes and cultural change."

He continued:

"It is a change that has many dimensions:

  • A change in attitude that better reflects a service ethic and a sense of urgency and purposefulness, with modern services and technology to match contemporary expectations and practices for individuals and small business.
  • A change in the way that we connect with the community – through robust relationships and connections with the right stakeholders at the right time, and better consultation at a stewardship and issue level.
  • Work to enable substantially reduced red tape for small businesses in their tax dealings and a reduction in interactions required for individuals.
  • Greater independence in reviews and objections and greater use of independent third parties for settlements and dispute resolution.
  • A focus on leading internationally in the work to address base erosion and profit shifting.
  • A more credible voice and improved contribution in law design, advocating for change when the law is not working as intended or where the impact on the community is creating undesirable consequences."

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