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MEMBER 210 commented (see 2013 TAXVINE No 36 (20 September 2013)):

"I received a copy of a letter from the ATO today called 'Delay in the Processing of your 2013 income tax return'.

It reads in part: 'The table below shows the information provided in your 2013 income tax return that may require further verification.' And the table is blank.

I really think the ATO should be made to issue the refund immediately as in accordance with their letter, there is nothing further for them to verify.

Does anyone at the ATO actually read their own letters before they are sent??"


ATO Response

"At the ATO's request, The Tax Institute is currently checking with the member to ascertain whether they are happy for the ATO to liaise directly with them regarding their concerns."


MEMBER 214 wrote (see 2013 TAXVINE No 37 (27 September 2013)):

"In April this year I thought I would make sure that any client who did not have to lodge a tax return for the 2012 financial year had a non-lodgment status update with the ATO. I got into the Portal and many were not accepted. I then contacted the ATO who said there was an issue with the Portal and the 'return not necessary' information. I was told to do a CU form via ELS for the relevant clients.

This I did and have validation reports to verify the ATO's acceptance. In June, I noticed they were not updated to the client information on the Portal so sent the information to TAXVINE, only to find this was a common issue. Thanks to The Tax Institute, I received a phone call from the ATO confirming all was well and the ATO had updated all the relevant non-lodgment information.

Recently I downloaded a client list only to find the data was not updated and many of my clients have an overdue tax return and early lodgment date for their 2013 tax returns as they have not lodged their 2012 tax return. I again have tried to put in tax return non-lodgment details on the Portal only for it again not to be accepted.

Is the Portal still not working for tax returns not required? Have I been told incorrect information that the previous data was accepted? How can I meet my lodgment program requirements if the ATO cannot or will not or is unable to do the work needed to be done so I can obtain my 85% on time lodgments?

Why are tax agents penalised for ATO inefficiencies?"

ATO Response

"The ATO has contacted Member 214 regarding  portal 'Income tax lodgment status' report showing clients as outstanding when a Further Return Not Necessary has been lodged .

The ATO would like to advise other members with similar concerns that this is a known issue. Information about ‘Further Return Not Necessary (FRNN) indicator not showing’ is available on our System issues page under the Portals heading."