The ATO indicated that there had been further delays in processing refunds - meaning that approximately 100,000 refunds would not be processed by the previously stated deadline of 26 March 2010. The ATO reported that they have resolved the systems errors causing the delays and that refunds have now started being issued again. However, the ATO could still not guarantee that all delayed refunds would be received by the end of this week, 2 April 2010.
The Taxation Institute made it clear that the quoted figures of 100,000 refunds outstanding did not match the feedback we have received from our members. Some members have been waiting on significant numbers of returns for over 2 months. One participant in the meeting indicated that their firm lodges over 80,000 returns a year and to date they have only received a trickle of refunds.
The other issue discussed in relation to the Change Program was the notice of assessments and statement of accounts. The ATO agreed to provide the list of improvements they are considering making (refer above).