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Returns and Refund Policy

The Tax Institute reserves the right to alter, amend or cancel any product or program advertised for publication and sale.

The Tax Institute cannot take responsibility for a customer's change of mind. Refunds and exchanges will not be agreed based on a change of mind.

Refunds can only be issued using the same method of purchase.

All returns and refunds are at the discretion of the Tax Institute.

The Tax Institute will exchange items deemed defective.

Publications & Products 

Customers are responsible for checking the condition of their books and other products when received.  The Tax Institute is not responsible for the condition of the item once it has been dispatched.  If there is any question about the condition of the book or other product, please contact the Institute within 14 days of purchase. A condition of refund or exchange for returned products is that the customer state in writing to The Tax Institute the reason for return.

No refunds or exchanges will be issued without proof of purchase.

Book refunds are accepted only if the products are undamaged and in perfect condition.  No refunds or exchanges will be agreed if products are not in their original condition.

CPD hours will only be allocated to the person registered as the user of the book / products and are not transferable.

Errors at purchase must be claimed within 7 working days of purchase.

Refunds for non-delivery of a product must be requested within 30 days of purchase.

For Membership

Membership subscriptions of The Tax Institute are non-refundable. 

For non-Membership Subscriptions

A replacement subscriber may be nominated if requested in writing during the term of the subscription, with reasonable explanation.  This decision remains at the discretion of the Tax Institute.

The Tax Institute reserves the right to charge a minimal administration fee when replacement subscribers are organised.

Refunds for non-delivery of a subscription must be requested within 30 days of purchase.

Refunds for unwanted subscriptions are at the discretion of the Product Manager and may be pro-rated.

For Events

The Tax Institute reserves the right to alter, amend or cancel all or any of the arrangements contained in the program.

It is a condition of acceptance of registration that an administration fee of 20% of the registration fee be charged for cancellation. Cancellations must be received in writing by The Tax Institute five working days prior to the event. No refund will be given for cancellations received within five working days of the event. A replacement may be nominated. If the replacement is not a member, the non-member registration fee will apply. CPD hours will be allocated to the designated attendee.

The Tax Institute cannot accept responsibility for delegates’ late transport arrivals or non-arrivals due to delays.

Any accommodation nights booked through the Institute will be non-refundable in the case of cancellation.

For Education

Subject Withdrawal

Prior to commencement

Withdrawal applications received prior to the subject commencement date are eligible for a full refund of the enrolment fee. 

Prior to census

Withdrawal applications received on or after the subject commencement date and up to the census date are eligible for a refund of 80% of the enrolment fee.

After the census

Withdrawal applications received where:

  • the application is lodged after the census and no more than 72 hours after the subject’s final assessment; and
  • the candidate did not attend the final assessment

are not eligible for a refund.

Updated: 28 January 2020