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Role of the Commonwealth Ombudsman in investigating complaints about tax administration presentation


This presentation covers:

  • the role of the Ombudsman in taxation matters
  • the powers and limitations of Ombudsman investigations into taxation matters
  • discussion on the Ombudsman’s discretion to investigate complaints and matters which might be of interest
  • examples of the types cases which the Ombudsman might be able to assist and advice on how to approach the Ombudsman’s office with a complaint
  • some examples of cases where an Ombudsman investigation of a complaint has resulted in improvements to the ATO’s administrative practices or resulted in a remedy for the taxpayer.

Author profile

Simon Passlow
Simon is the Acting Director of the Tax team at the Commonwealth Ombudsman. He has worked for the Ombudsman for seven years and during that time has been involved in investigating aspects of immigration detention and complaints about Centrelink. Prior to working for the Ombudsman Simon worked in the complaints area for a domestic insurer. - Current at 09 May 2012


This was presented at NSW 5th Annual Tax Forum .

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Individual sessions

Carbon Tax – What you need to know

Author(s):  Chris LEACH

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Role of the Commonwealth Ombudsman in investigating complaints about tax administration

Author(s):  Simon Passlow

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"There in spirit" powers of attorney in the SME context

Author(s):  Therese CATANZARITI

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Part IVA - A practitioner’s perspective

Author(s):  Judy SULLIVAN

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Superannuation - Gearing

Author(s):  Graeme COLLEY

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Managing risk in the SME market

Author(s):  Michael CRANSTON

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Practice statement PSLA 2011/29 - Exercise of the Commissioner’s discretion under Section 109RB

Author(s):  Mathew UMINA

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TOFA - Three years in

Author(s):  Julian CHENG

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State revenue

Author(s):  David KL RAPHAEL

Materials from this session:

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