1. Application of Policy
2. Collection of personal information
What kinds of personal information do we collect, use and hold?
The kinds of personal information that we collect, use and hold include names, contact details, date of birth, educational qualifications, employment details and history, sensitive information such as information about membership of professional or trade organisations, criminal record information, information relating to ethnic origin and language spoken and health information as well as other information that is relevant to our functions and activities.
How do we collect personal information?
We usually collect personal information directly from individuals.
In some instances, we may collect personal information about individuals from third parties such as the individual's sponsoring employer, the Tax Practitioners Board (TPB) or publicly available resources.
We may collect your personal information when you engage with us, such as when you:
What happens if you do not provide your personal information to us?
If you do not provide personal information that we request in connection with our activities, we may not be able to provide our products or services to you. For instance, if you do not provide all of the information requested in our enrolment forms, we will not be able to assess your enrolment into our education programs or membership application.
Why do we collect, use, hold and disclose your personal information?
· a “candidate” is any individual either intending to enrol in, currently undertaking or who has completed a subject, program or other offering administered by HEPCO Pty Ltd, trading as The Tax Institute Higher Education (“HEPCO”).
· A “learner” is any individual undertaking learning products offered by TTI.
We collect, use, hold and disclose your personal information as necessary for purposes directly related to our functions and activities, including to:
When you click on some advertisements on the Website a cookie from the advertisement may be placed on the hard drive of your computer. It is not technically possible for TTI to control this. You should contact the advertiser if you have any concern about how this information may be used.
You may disable cookies through your browser, however, you may not be able to utilise all services on the Website if cookies are disabled.
3. Disclosure of your personal information
We may disclose personal information to third parties such as to:
We will only disclose your personal information:
We will not disclose your personal information to our business partners where requested by you in writing.
Do we disclose personal information overseas?
We may disclose personal information to overseas recipients for purposes such as offshore data storage.
4. Unsubscribing from marketing materials
If at any time you do not wish to continue to receive particular information from us or one of our business partners, you may contact TTI at firstname.lastname@example.org to request that your name be removed from a mailing list for a publication or other marketing materials.
5. Dealing with us anonymously or using a pseudonym
You may deal with us on an anonymous basis or by using a pseudonym when making enquiries through our Website, or when you make general enquiries by telephone and do not require a further response from us. However, we may need certain contact details from you to respond to enquiries.
Generally, we will require your personal information in order to transact with you.
6. Security and integrity of personal information
We will use all reasonable efforts to maintain the integrity of your personal information. We have established procedures to assist in keeping personal information of learners, candidates and members up to date.
We use industry standard encryption technologies to safeguard the confidentiality of personal information that we hold. We keep these arrangements under review to ensure that we are doing all that is reasonably and technically feasible to protect the confidentiality and security of your personal information.
Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the APPs, we will take all steps as are reasonable in the circumstances to ensure that it is either destroyed or de-identified.
7. Access, correction and removal of your personal information
You may seek to access or correct your personal information at any time by contacting the Privacy Officer by email to email@example.com or by mail to the 'Privacy Officer, The Tax Institute, Level 37, 100 Miller Street, North Sydney, NSW 2060.
If we do not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision.
If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
8. Rights of individuals located in the European Union (EU)
In addition to the Privacy Act, individuals located in the European Union (EU) may also have rights under EU based rules known as the General Data Protection Regulation (GDPR).
The key obligations under the GDPR include Notice, Individual Rights, and Retention. Each user has a right of confirmation (to confirm whether or not Personal Information concerning the user is being processed), access (the right to request what Personal Information is stored about the user and obtain a copy of that said information), erasure (the right to request that any Personal Information concerning the user be erased without delay when no longer required, or when the user withdraws consent), rectification (the right to rectify any inaccurate information concerning the user), portability (the right to receive the Personal Information concerning the user, which was provided to us, in a readable format), object (the right to object the processing of the Personal Information concerning the user unless we can demonstrate compelling legitimate grounds for the processing which overrides the interests, rights, and freedoms of the user/data subject, or for the establishment, exercise or defence of legal claims), restriction of processing (the right to restrict processing where the accuracy of the Personal Information is contested by the user/data subject for a period enabling the controller to verify the accuracy of the Personal Information; or the processing is unlawful and the user/data subject opposes the erasure of the Personal Information and requests instead the restriction of their use instead; or we, the controller, no longer need the Personal Information for the purposes of the processing, but they are required by the user/data subject for the establishment, exercise or defence of legal claims), as set out in Articles of the GDPR.
You can send written complaints about a breach of the APPs in relation to your personal information by email to firstname.lastname@example.org or by mail to the 'Privacy Officer, The Tax Institute, Level 37, 100 Miller Street, North Sydney, NSW 2060.
Complaints will be reviewed by our Privacy Officer and a response will usually be provided within 30 days of receipt of the complaint.
If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Office of the Information Commissioner (OAIC). The OAIC's contact details are here.
For more information about making a complaint, contact us at email@example.com.
10. Third party websites
You should be aware that, if you click on a website link or an advertisement which takes you to another website, you may enter a website that does not offer similar privacy protection. You should check the privacy policies of these other websites and should not provide any personal information unless you feel comfortable with the level of protection on that website.
*As amended 1 July 2022.
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The Tax Institute
ABN 45 008 392 372
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