Scott Treatt:
At the Tax Institute, we love the vibe of tax and we do tax differently. Hello and welcome to TaxVibe, a podcast by the Tax Institute. We'll be chatting with some of the tax professions grateful leaders who will share valuable and practical insights you may not hear every day. I'm Scott Treatt, the general manager of tax policy and advocacy at the Tax Institute and your host of today's podcast. Today, we'll be discussing the role of and the services provided by the office of the Australian Small Business and Family Enterprise Ombudsman. And I'm joined by Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman. Bruce, welcome to TaxVibe and here in person at the Tax Institute's Private Business Tax Retreat here on the Gold Coast.
Bruce Billson:
Scott, it's fab to be with you in your audience and may all your balance day adjustments be good ones.
Scott Treatt:
Indeed. Indeed. So let's start with yourself, Bruce. Not too many people would know you and your history and how you've got into this role. So what's the journey you've taken to get into the role of the ombudsman?
Bruce Billson:
Oh, humble journey. I suppose. Went to school in the housing commission area and battled my way through to do a bachelor's, a grad dip, a master's degree. A lot of focus on accounting and tax issues because I was one of the youngest city managers like, CEOs in councils and you needed to have finance competencies to do that. So I did that at quite a young age. Ended up working for the Kennett government in Victoria.
Scott Treatt:
All right.
Bruce Billson:
That then dragged me into consideration where people thought I might have been a useful advocate and champion for the Riviera of Melbourne down in around Frankston and Mornington. So I put my hand up for pre-selection and was pre-selected as a liberal candidate, and was elected in '96. Got elected seven times. Ended up for a few ministerial portfolios, cabinet minister for small business and competition policy, that sort of area. Did a lot of de-reg sustainable cities. Was a junior minister in Defense, looked after the Aid Program, did some work with indigenous and in immigrant communities. Was quite a bit of fun.
And then after 20 years of doing that, my family thought they'd like to have me around a bit more. So I retired, undefeated. So I took my bat and ball and went home after seven elections and picked up where I'd left off, shaped a few businesses, helped involve and create the Judo Bank as one of their foundation directors, just to give SMAs a fighting chance to get access to finance. Chaired a few boards. And along the way, was asked to take on this role, which ironically and mildly creepy, I might say. It was actually one of my initiatives when I was the cabinet minister.
Scott Treatt:
Oh, right.
Bruce Billson:
I created this role. I was concerned about-
Scott Treatt:
And you saw a retirement plan.
Bruce Billson:
Well, I didn't actually consider it at the time, but I was tickled pink to come into the role. It's almost like pig mud Bruce. It's really in my space and aligned with my purpose, objectives for life. I was honored to be invited to pick up the reins after the inaugural Ombudsman Kate Carnell, who did a great job establishing it. But I formed it because in my 20 years in public life, I often was considering policy proposals, programs, legislation that had a direct impact on small business. I was concerned, it looked like no one had ever spoken to a small business. Now, the beauty of two and a half million operating small businesses in Australia, they're so eclectic. They're so different, but they're hard to consult with.
I get that. I get that. It's so much easier for policymakers, bureaucrats, others just to go to a big industry association or talk to the big players. Yet, small businesses aren't shrink-wrapped large corporates. They just don't have a percentage of an HR department, a smaller number of people in the compliance team. I just thought, "Hey, there's this disconnect. Let's do something about that." So the agency was set up as a reliable and authority voice into government. So it's got an advocacy function. Doesn't always please government and policy makers and regulators, what that is. But I made it an independent role, so it could speak with courage, but thoughtfully when are necessary. The other part of it was, I looked after competition policy and was driving force behind some of the major reforms around misuse of market power and the like, and introduced unfair contract terms.
There was a lot of codes work, trying to make big and small business counterparties play nice together and have the battle for success based on merit, not on muscle. I noticed in the federal jurisdiction, if we couldn't find a resolution somewhere, the next port of call was the Federal Court. Now, that's quarter of a million dollars, couple years to wait. Now, what small business can carry that? So we're in our economic policy infrastructure. There's expectations of conduct and fairer practice provisions. And if they're ever infringed upon, it was too hard for small business to get a fair day. So that was part of it. And the last part of what we do today is around telling the story. A lot of people don't realize the nature of the small business community. When you look past the meta numbers that two out of every five private sector jobs, tick. One third of GDP, tick. Really important meta numbers.
But sitting beneath that is a lot of other stories about the reliance on self-employment for people that are mature age women juggling livelihoods and other objectives. Even sadly, the demographics, nearly half of all the small business owners in Australia are over 50. Now, that's something we need to plan for. Your audience you needs to think about, that succession planning, dignified dismounts. I suppose, wealth capture for retirement. But only 8% are under 30. 8% of small business owners are under 30. Was 18 a decade ago. Something's happened, and I think we're the people that get in under the hood and unpick that. Celebrate traineeships apprenticeships, 43% hosted by small business twice the number of big business. So there's really important stories to tell, and that's the work that we do.
Scott Treatt:
No, fantastic. So the name of the office, obviously, it is a bit of a mouth full. So-
Bruce Billson:
Just rolls off the tongue, doesn't it?
Scott Treatt:
Indeed.
Bruce Billson:
ASBFEO is the acronym, it's like a South American fungus. But, no, look, there's a story to that. You can blame me for that as well. It's interesting in our office when something comes out of our legislation phrases or some peanut thought that was a good idea. Well, that peanut was me. No, look, there's a story to that. There's a story around earlier that this policy initiative I put into the political domain many years earlier before I had the opportunity to implement it, and other political interests had pick up the idea, implemented a diluted version. It wasn't really what we were aiming to do. Originally, I'd called it the Australian Small Business Commissioner. Someone was appointed with that name but without the powers.
I said, "Well, hang on. That's a commissioner with no commission." So it was really about differentiating from that and actually pointing to really what we were looking for, which is a legislative, independent statutory role with clear functions, legislative authority, and a real mandate to be championing the interest of small and family business every day.
Scott Treatt:
So not too... I don't think too many of our listeners would've really heard of the office too much.
Bruce Billson:
Well, that's part of why I'm here. It is argued to be one of the greatest surprises few people know about. But when we are involved, we make a difference. There's six to 7,000 people contact my agency through our call center or our case managers every year that are having problems.
Scott Treatt:
So let's break down those services then. You spoke of the advocacy part.
Bruce Billson:
Yes.
Scott Treatt:
But it's far more broad than that. In terms of their lines. What are those services?
Bruce Billson:
Well, let's knock over the advocacy one first, very important. We have statutory powers to conduct our own inquiries. We can probe areas that we are concerned about that even government might not want us to look at, or they might want us to look at. Just in recent days, the Finance Minister Katy Gallagher, sent me a referral saying, "Bruce, we've got all these Commonwealth procurement rules that's supposed to make it accessible for small business getting a piece of the Australian government goods and services requirements. How is that actually going?" So we'll get that tasking to independently fresh eyes, have a look at something. Similarly, we had one on small business disaster preparedness and resilience. There's a task making business continuity planning sexy. But we had a crack at it and made some recommendations. And then in other areas, we might initiate one ourselves.
We've done some work in the insurance space with the hardening insurance market, Scott, that a lot of small businesses can't actually access the insurance they need to lawfully engage in commerce. We looked at the amusement leisure recreation area, very little appetite for insurance. An idea of a DMF, a discretionary mutual fund, a different risk vehicle. They had that idea and we thought, "Well, let's have a look under the hood, and just see what we can advise government about this near insurance product that isn't actually insurance in a market that's dysfunctional." We also do about 120 submissions a year to inquiries. Treasury reaches out to us at the early days, which is great to say, "Well, here's some thoughts. What do you reckon?" And we'll provide some feedback and field evidence, and some granular insights. Also, we get involved in risk processes, parliamentary inquiries and the like. So that's the advocacy piece.
We also have an assistance function. It's got two tricks. One is, we surface better practice advice. I'll give you one example. A small business engaging a search engine optimization business, very funky in this digital age. Scott, they'd come to you. The SEO business would come to you and say, "Look, we can double your revenue. Why? Here's what we'll do. Bang, bang, bang, double your revenue." And the small business will go, "Yeah, I'll have a piece of that. I'll pay you $900 a month to double my revenue." When the contract actually says, no, you're paying $900 a month for this amount of certain searches, posts. It may, in a good world, result in a doubling of revenue, but it often doesn't. And then small businesses will go, "Well, hang on. I've been taken for a ride here. I'm in dispute." We're trying to avoid people getting into those situations by being more informed about good practice in engaging with these things.
Scott Treatt:
Better education upfront.
Bruce Billson:
Yeah. So we provide resources. A little bit of counsel, "Have you asked this question?" Maybe you might want to think about more as not an instructional manual, but more of a thought provoker and a sense of things to take into account. People talk about having good mental health, and that's great, but small and family businesses are time poor. They want to know, "What exactly does that mean? What should I do? What should I think about?"
Scott Treatt:
And that's a big issue in the present day.
Bruce Billson:
Oh, it's enormous, and there's good programs around. But again, small businesses are disinclined because they're self-starters, self-contained, self-relied. They're less likely to go and reach out for say, an emotional wellbeing program. And I wonder how I'd go if I said, "A little dose of mindfulness might go well." That's probably not exactly the advice that they're looking for. But we'll unpack that. We'll work with clinicians at beyond bit [inaudible 00:11:20]. We'll highlight the programs that are available, urge people to engage with them, but then say, "Here's some practical action steps about managing your time, about not trying to do everything, and about being able to disconnect or put some, what we call actionable information." Information people can pick up and put into action. We do that in different areas. Disaster preparedness is another one. So that information's there.
But then we get into case management. Yes, now the case management is really important. This is where our self-help ethos, informed by good insights and good practice, hasn't been able to get a result that we're looking for. It is us believing that a power imbalance plays out badly for small business, and if we can't find a mediated remedy or solution, the idea of going to the courts isn't just simply not attractive. The other thing is having a combative resolution isn't what a lot of businesses are looking for either.
Scott Treatt:
Absolutely not.
Bruce Billson:
Because they want to get back to business and resolve an issue with someone they want to continue doing business with. So we provide this alternative dispute resolution avenue, 67,000 contacts a year.
Scott Treatt:
That's a large number.
Bruce Billson:
Yeah. It is a bit. And that's off the back of your good observation, which rattled me deeply. We're not well known. Imagine if we were, but that's how... One of our challenges is that we get involved in dispute resolution. About 40% of the matters coming to us are payment related. The next largest chunk is about contract disputes. "I've got this blue with a business. They're supposed to have delivered this outcome by a certain date. The supply chain challenges have made that not possible. Now we're in an argument I don't want to pay." They're saying they've done nine tenths of the work. So we'll get involved in trying to find a satisfactory resolution. And then in some other areas, we are the recognized ADR, alternative dispute resolution enabler, for a number of industry codes.
Think franchising, where a dispute blows up. Often a power imbalance between the franchisor and the franchisee. We get involved to manage and get an ADR practitioner in there. Food and grocery code, a supply to a big supermarket chain. That's an interesting conversation to have. Similarly, with the oil industry, you might run a small convenience store with fuel out in Bundaberg, and we're having a blue with a multinational oil company. How's that going to play out? Even in the horticulture space, where the contest might be over the quality of fruit that arrives at a particular point, at a particular date and time, and what's the value of that? So we get involved in that.
Scott Treatt:
I just want to pick up on the power imbalance comment that you made. I think our listeners, a lot of them are in the tax space or have a tax inclination. And many of them will sit there, "Yeah, but that's us. That's us." And the ATO, like...
Bruce Billson:
Wow. There's a nice segue, sir. You've done this before, haven't you? Nice segue. One of our services is something called the tax concierge service, and it deals expressly with what your audience is.
Scott Treatt:
So how does that work? How does that work?
Bruce Billson:
Couple of things. It sees us trying to help an aggrieved small business taxpayer navigate the behemoth that is the ATO. So often a matter will come to us. Someone will be aggrieved about their treatment. You need to know a fair amount of the nomenclature of the tax office to know whether you've got a difference, a dispute, an objection. And then the channels that activates. There's a number of internal review mechanisms. Again, you need to be quite experienced to navigate those. Now, if you're working closely with a trusted advisor like your audience, well they know that stuff. That's their jam, and they'll be able to navigate that.
We often find ourselves dealing with unrepresented people who are really crabbed off and don't know how to express their disappointment or to frame their argument in a way that's persuasive. That'll come to us. We saw this during COVID where some of the payments that were made available to support business, arguments about how long your ABN had been active. There were eligibility criteria that were a little hard to work at. Couple of the discretions that were available, didn't always break the way people wanted. Well, we'd get involved, and we had a very positive relationship. We aim to be collegiate with those we work with. Whilst I'm an independent officeholder and can upset people if I need to, I find if you poke people in the eye too often, they're not that keen to work with you to resolve something. So there's a fine line-
Scott Treatt:
It's a balance, isn't it?
Bruce Billson:
Fine line.
Scott Treatt:
Yeah. There's a balance.
Bruce Billson:
And this is with the tax office. So we will try and help people find their way through the tax office systems. And we've got people in the tax office that are key contact points that help with that. Often, it might just be, "Hey, we've had a look at this. This looks a bit odd. You might want to have another think about it." Yeah, and sometimes that's enough, or that might be some information that helps to provide a clearer picture that might be enough. Or it might be to land them with the internal review processes. We champion some of those fresh eye review processes because a lot of small businesses can't necessarily afford to have potent representation. So giving a chance to use those internal processes is something we value. But if it all comes to not march, and they're unrepresented, we get involved. So the tax concierge service will say, "Okay, you're thinking about going to the AAT. So you've exhausted these other avenues. You're self represented."
So frankly, that's not in anybody's interest, but it happens a lot. It's not in the interest of the person trying to make their case because that might limit their capacity to argue their point and shape their evidence in a persuasive way. It's not that great for the tax office either, because they're sometimes chasing red herrings everywhere.
Scott Treatt:
Exactly.
Bruce Billson:
And there's not a Christmas and clarity in the issue, and it's certainly not helpful for AAT with a long book of matters before it. They'd rather happy to do what they can do. But if they can be packaged up, ready to go where the parties know what they're arguing about, that can be fantastic. We get involved at that stage. We ask the unrepresented small business for a $100 contribution, so they've got a bit of skin in the game. And then we fund the rest of one hour's consultation and very senior tax lawyer to frankly reality check what's going on. Now, in some cases, the accountant or tax advisor isn't party to the next action to the AAT, and the small business might actually be arguing with the advice they got off the accountant. So sometimes that fresh eyes, this reality check, reaffirms what their accountant's been telling them over and over again, that perhaps wasn't the advice that they were looking for. It basically says, "Look, you really don't have much of a case here. Here's the precedence. Here's your arguments. Here's how they'll be mowed down. Don't-
Scott Treatt:
Don't waste your time.
Bruce Billson:
Yeah. So that's helpful. Or it might be, "Yeah, we think you're onto something now. This is the focus it should be. Here's the evidentiary base you need. And if you do go forward, here's the line of argument that you should take." Which is great.
Scott Treatt:
It takes a lot of pressure off the system. Doesn't it?
Bruce Billson:
Absolutely. And because you then get informed engagement. You then have knowledgeable parties, knowing what the contest is about in a forum that wants to get to the nub of the matter, the AAT, resolve it and get on with it.
Scott Treatt:
Yeah, indeed.
Bruce Billson:
So once that fresh eye, let's call it reality check, appraisal is done with... Subsidized by our service, if that unrepresented party then wants to lodge the AAT, we then hold their hand.
Scott Treatt:
Well, let's pick up on the topic of the AAT, if you don't mind just for a second. And I'm sure you would've seen in the recent weeks and months, the government's position around the AAT, that you were disbanding the AAT and bringing in a new body or tribunal to look at these issues. Do you have any thoughts on that? Do you see that as a good thing? Do you see it as something that might help unplug the system or create efficiencies in the system?
Bruce Billson:
Look, the anatomy of the concerns that have given rise to being reviewed, that there is a risk that could happen whatever their structure. From our point of view, we value the commercial division of the AAT. The commercial and the tax space is really important for us. It's where we can get a determinative resolution. Now, I use the word determinative and your audience is probably rolling their eyes thinking why is the peanut using that phrase? But well, I'm going back to why the AAT is there, and how tribunal structures operate in the Commonwealth system.
Scott Treatt:
Sure.
Bruce Billson:
Now, bless its cotton socks. Chapter 3 of the Australian Constitution actually states, "If you want a determinative outcome, it has to go through a court, unless the parties agree." Now, in the AAT process, when you lodge your tax return, you agree to have any determinative process in the AAT. Thanks very much. The tax office agrees. Same thing with the social security system. When you're applying, you agree to have any difference on administrative law, blah blah blah blah. So that enables it to be taken out of the court system and put into what's supposed to be a more nimble agile process, tribunal like. Now, for us, that's very important.
Scott Treatt:
Indeed.
Bruce Billson:
Because that's more right sized for small business.
Scott Treatt:
You spoke of the prohibitive cost of the-
Bruce Billson:
Correct.
Scott Treatt:
... Federal Court earlier.
Bruce Billson:
And that's the issue because when that doesn't happen, it's off to the Federal Court.
Scott Treatt:
Exactly.
Bruce Billson:
And that's an enormous leap, and that leap is frankly character building for smaller litigants. The tax officer will go, "We can fund our litigation in Federal Court. No probs. See you in the Federal Court." Now, if you and I are a small business, that opportunity is no opportunity at all.
Scott Treatt:
No way.
Bruce Billson:
We can't fund it. There's even a contest over the stay provisions whether the tax offer should still be recovering amounts that it believes small business is liable for. Even though there's a contest over that. We had a bit to say about that legislation, but it's that challenge. That's why the tribunals there now. Off-topic slightly from tax, I'm arguing for something similar in the court system called the Federal Circuit Court Small Business and Codes List. So small business matters say, under a million dollars, rather than go to the Federal Court. They're still going to a court. But it's a smaller ring of the circus. You can put in court rules about how much evidence is required. The big fear is, Scott, isn't just-
Scott Treatt:
Reduce the barriers.
Bruce Billson:
That's right, and also reduce the risks so that people can self-advocate for their own economic interests. At the moment, if you feel you've been infringed upon in a franchise matter, you are hoping and are praying the ACCC will pick it up for you because you can't afford to do it, and you want your money back. You and I buy into a franchise business, we exercise our rights under the cooling off period. We want our 600 grand back. And the franchise says, "Yeah, I'm not so sure about that. We'll get it to you one day. It's like, "Hang on a minute." That's 600 large. That matters to us.
Scott Treatt:
Exactly.
Bruce Billson:
What do you do? So we are looking for improved access to justice mechanisms that are more responsive. An example of which is the AAT and the way in which you can handle tax.
Scott Treatt:
Yeah. That's great. Now, I wanted to come back then. When you were speaking about the concierge service and I guess, the way in which complaints and disputes can then move through that process. I know some of our listeners would be sitting back saying, "Well, actually how's that different to, you've got the inspector general taxation ombudsman? You've got the tax clinics that are out there helping a lot of the unrepresented and tax clinics.
Bruce Billson:
And use them to expand the tax clinics. Isn't that fantastic?
Scott Treatt:
It is.
Bruce Billson:
We work closely with all of those parties. If someone comes to us and says, "Look, we haven't filed a tax return for three years. I don't know, I can't afford it." We'll guide them to the tax clinic. Fantastic. If they've lodged and there's a dispute over a determination or an interpretation, well we'll try and help guide them to the landing points. And like a good concierge, we can't solve all problems. There's some that will weaken our gift and others we will have to reliably refer off in a warm referral phase. In the case of the Inspector General of Taxation, we work very closely with Karen and the Inspector General. They're looking more at systemic issues.
Scott Treatt:
Yes, they are.
Bruce Billson:
We're looking at cases. But what happens is, if we see a pattern of cases, we'll flag it up the tree with Karen and say, "Look, this is a recurring issue coming through. We're not sure this is quite the way the tax office should be rolling. We're not quite sure this is a reasonable interpretation." Or it might even be a conduct matter where too often, and I've spoken about this for 20 years, even as a cabinet minister, it's better now. But so much of your treatment can depend on who you get and how discretions are exercised, whether it's in a consistent and predictable way.
Scott Treatt:
Absolutely.
Bruce Billson:
Or whether you get unexpected out-
Scott Treatt:
That's right.
Bruce Billson:
So that's where we get involved, and I suppose, part of the work that we do. I co-chair the small business tax stewardship group with the deputy commissioner, where we bring different industry associations, trusted advisors, accountants, and all into a room and just talk about how the process of administering the tax system or even governance around the tax office thinking, we're going to push out some director penalty notices. Well, hang on. What's the governance around that? What processes are you going to go through before you use one of your many powerful sticks to go after a small business counterparty?
So we'll probe that and try and make sure that from our eyes what they're doing is reasonable.
Scott Treatt:
Indeed. And importantly, have safeguards in place when it goes wrong.
Bruce Billson:
Correct. And then checkpoint opportunities for conversations. Not a shirt front, not a Liverpool kiss, but something that is more engaging. I keep saying, "Yeah, just stay engaged with the tax office. You've got a problem, talk to them. Don't have them come and talk to you."
Scott Treatt:
Exactly.
Bruce Billson:
Yeah. We try and keep that narrative quite consistent. And this is just some of those touch points where we seek to influence the way the place rolls.
Scott Treatt:
And communication is the breakdown of every relationship.
Bruce Billson:
Well, it is. That's a cutting remark for a man who's been divorced once, but thanks Scott.
Bruce Billson:
It's all coming flooding back to me now. Yeah. So I'm just being mildly facetious there. No. No, it is. But we'll even get into some of those things like, some of the notifications that go out. Again, the sophistication in the language assumes a-
Scott Treatt:
A certain level of understanding.
Bruce Billson:
... level of knowledge that people-
Scott Treatt:
Yeah. That's right.
Bruce Billson:
... in the tax office have because they deal with it day-to-day. But tax is one of a plethora of compliance issues a busy small business is having to attend to. Let's be sure about something. Few people got into the business of their business for the backend of the business. It's not the spark, it's grudge business that everyone hopes to do well knowing if they don't, it can be problematic. But it's not necessarily a strength or a full toolkit.
And then some of the correspondence that goes out gets a little hard to interpret, that even when the tax officers thinking it's being softly, softly, a notice from the tax office can shake you to the boots anyway. It is.
Scott Treatt:
Exactly.
Bruce Billson:
So we say, "Look, hang on. What's going on here? And haven't there just been 15 other messages going out about single touch payroll or whatever? There could well be a blizzard effect here. How do you differentiate something that you really need to turn your mind to please from, here's a useful bit of information, and here's a due date that's coming up. So that's where we get involved.
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Scott Treatt:
So I know you've mentioned payments a few times, and I've heard you in recent times. And I think even during Senate estimates yesterday, which they did treat you quite partly.
Bruce Billson:
Being a former parliamentarian, I get the theater of it, but I also really respect the underlying accountabilities.
Scott Treatt:
Yeah, absolutely.
Bruce Billson:
So I try and engage in a very approachable way, and try and give thoughtful answers and hope that's helpful. And then I think if you go about it that way, reasonable people will treat you reasonably.
Scott Treatt:
Yeah, exactly. I think that's exactly right. But there was an issue around payment terms you raised there. And I thought, what are you guys seeing in the broader economy at the moment? There's a lot of talk of doom-
Bruce Billson:
Oh, well-
Scott Treatt:
... and gloom and interest rates. How is small business being impacted and why are you raising these issues around payment terms? How's that...?
Bruce Billson:
Well, if I could use a phrase, they're crap. The payment terms are crap. And I think I said in that Senate estimates hearing to quote my inner John McEnroe after a bad line call. For the big businesses saying they want to do the right thing by small businesses, you can't be serious. The numbers are absolutely appalling. You've got 31% of big businesses are paying their small business invoices within 30 days. So under a third... are paying within 30 days. My view is 30 days isn't that flash to start with. And we saw that during COVID that a lot of responsible bigger businesses saw cash flow challenges as a real crisis for many of their small and family business suppliers.
Scott Treatt:
Absolutely.
Bruce Billson:
And they did something about it. Even the mining companies notorious for being bad payers, time wise. They were paying small and indigenous businesses in the mining industry in four or five days.
Scott Treatt:
Wow.
Bruce Billson:
So the ability is there. If this is about appetite now with 31% paying in 30 days, that is not flash. But whether it's 30 days or 35 days, that is the high point of mediocrity anyway. But let's not split over a day or two. I know in the businesses I was running, I wouldn't be that fussed. So there's no great ambition to... We should get them down. Don't get me wrong. I think 30 days is pretty ordinary, pretty pedestrian. But when one in four big businesses are taking more than 120 days-
Scott Treatt:
120 days.
Bruce Billson:
120 days to pay their small business suppliers, that is just outrageous. That is a gratuitous use of a power imbalance.
Scott Treatt:
That's a massive-
Bruce Billson:
It is.
Scott Treatt:
... financing cost for a small business.
Bruce Billson:
It is, but that's interesting, isn't it? I use this, reaching into my economics days, in my studies. You say, it's a financing cost. I agree with you. That is a massive financing cost. Now, in a market that was working in a pure sense, the cost of funds for a big business is less than that for a small business.
Scott Treatt:
Absolutely.
Bruce Billson:
So you'd think if the market was operating correctly, that both parties would see the advantage in paying on time because the big business in a properly functioning market would think, "If we are paying in 120 days, our small business supplier probably is building in the cost of those funds into the price that we get." And the big business would think, "Well, hang on. That's going to be more expensive cost of funds for them than it is for us. Aren't we better off just paying on top?" But that's not what happens. You know why that doesn't happen? Power imbalance. Power imbalance. This happens. Big businesses, some of them do it because they can, and it is to the detriment of this small and family business suppliers who worry about the long-term relationship. They don't want to lose that big business, as a client.
If you and I were making balanced day adjustment cookies to go into a big supermarket chain. We upset the supermarket chain, well, there aren't that many options. There's not that many choices. So this is something that's quite significant in the land of the duopoly, which is the Australian economy. That if you're a small business supplier in key markets, there's only a handful of big players. So that fear of damaging the relationship by saying, "Hey, you think you might actually pay me in a respectable time?" That's a real challenge. The risk of retribution, like, "Oh, you are a problem kid. We'll go and deal with somebody else."
Scott Treatt:
Somebody else.
Bruce Billson:
This is the atmospheric of it.
Scott Treatt:
So how are you helping? How are you-
Bruce Billson:
Well, the previous government introduced a payment times reporting register. So 7,000 of the biggest companies turn over a 100 million report quarterly. Not just on their payment performance, but on their terms, their aspirations. Now, even the terms aren't getting any better. So they're not even talking a good game. They're not improving. There's been three reporting cycles thus far, and there's been virtually no movement. But because the payment register is almost impenetrable in its denseness of data, my agency I think is the only agency public sector or academic that's actually unpicking the data to get through the fog to find out actually what's going on. Now, it shouldn't be that hard. That data should be readily available on an app.
Scott Treatt:
Yes, indeed.
Bruce Billson:
That you pop in, might-
Scott Treatt:
To clear, this day and age.
Bruce Billson:
Well, I'd call it good business pays. And I'd say, "Well, what is the performance?" Oh, okay. Yeah. Yeah. And then if you're a small business thinking about becoming a supplier, at least you can see their form. One idea was, in all of the cloud-based software, why isn't there an API into it? As you are using your e-invoicing tools, you see that counterparty and then it pops up and says, "Oh, by the way, this outfit normally takes 90-
Scott Treatt:
20.
Bruce Billson:
... days. This is-
Scott Treatt:
Plays right into governance and transparency.
Bruce Billson:
Exactly. Exactly. So that's where we're focusing on trying to make that tool work-
Scott Treatt:
Fantastic.
Bruce Billson:
... better. Dr. Craig Emerson, former minister, he's leading that work. So we've been working closely with Craig on this. Just to say, "Well, can we make this more accessible, more transparent?" It was supposed to have been an incentive for big businesses behaving badly to improve their performance, to showcase the exemplar businesses that are doing the right thing. It's too darn hard to find that out. 23% of the businesses that report have no small business customer. You'd be familiar with that. Your listeners would be.
Scott Treatt:
Absolutely.
Bruce Billson:
I know when we're building businesses, we had the 10 IP sitting in a separate company. We helped shareholders funds here. You do these for intercompany structures. You Google what's BHP's form. I think you get 14 separate entities pop up, and then you're left scratching your head with this ugly spreadsheet trying to work out what it all means. So that can be improved. And then frankly, I think there is a need to say, "Is this an unfair business practice? Is there something about fair conduct that's being infringed upon, where a business has taken 120 days or more to pay their small business customers." And just say, you and I are electrical contractors, and we popped in a substation out in the central west of Queensland for a new mining project or something like that. The contract might be worth 150,000 bucks, but the transformer might be 120 of it.
So we've already forked out the money for the supplier to give us the kit, so that we can then add our value add to it where our business is at. But we are burning our dough and our cash flow whilst we wait to get-
Scott Treatt:
And still carrying the risk.
Bruce Billson:
And still carrying the risk.
Scott Treatt:
So in the current environment too, what are you seeing or what do you see as the outlook over those 12 months?
Bruce Billson:
It's patchy. It is a character building time for small business. I marvel, frankly, at the greatest renewable energy in Australia, and that's the optimism of enterprising men and women. You have business conditions that you've seen those numbers hop around a little bit. Confidence is down a bit. You've seen interest rates hitting consumer behavior. So there's key markets, particularly hospitality and the like that are viewed as more discretionary, that are really struggling off the back of already struggling to get staff, rental costs, cost of key inputs, energy. And in some cases, landlords and financiers. And in some cases, the tax offers who provided certain accommodations for obligations that were due to defer some of those, to get through COVID.
Well, we're now saying, "Well, we need to make good on those as well." So in that challenging environment, I'm not surprised to see quite a number of businesses really struggling.
Scott Treatt:
Struggling.
Bruce Billson:
And in that space, it's going to be more and more difficult. The inflation environment, a lot of business owners haven't navigated inflation at this level. We all know, and your listeners know it's been much worse. But this is new too. The fixed term contract, a fixed price contract, that's okay. Get some delays. You're getting input, cost pressures coming through. There's a lot of profitless trade going on and a lot of exhausted small businesses with an ambition for growth. At a time, you're seeing areas of contraction to try and get some margin going. So we're seeing that pressure. Talked about emotional wellbeing. Small business owners are exhausted right now.
Scott Treatt:
So over the last 12 months and the last few years, your office has been doing a number of reviews. You've put out there a number of recommendations. And I'm going to focus specifically on tax just now.
Bruce Billson:
Yeah, sure.
Scott Treatt:
Are there some tax recommendations that you wish the government had picked up or should be picking up now, which will help in the present environment, if that were-
Bruce Billson:
Yeah. Look, we touched briefly on the stay issue. I think there should be an automatic assumption that if you've got a dispute about the amount owed, there shouldn't be a continuation of recovery activity. Now, at the moment, the tax office will, in fairness, say, "Well, that's ordinarily what we do." And that's true. But just to emphasize so many of the challenges with the tax office, they do that and you hope they play nice. Where's the capacity of the small business taxpayer to actually feel the locus of control for those sorts of decisions sits a little bit with them? You shouldn't have to rely upon tax officials being their best selves to get a fair interaction with that process. So that's probably one.
We were also pretty adamant that there's a need to have a look at the way the tax compliance burden lands. There's some good work done by some of your audiences' industry bodies and your own. I think we're involved in at the time about the tax compliance cost per a 100,000 of revenue. I can't remember what the metrics were, but the disproportionate, the eye watering burden that a smaller business respondent pays.
Scott Treatt:
Okay. Is it?
Bruce Billson:
And I just think, "Well, hang on. I'm all about rightsize regulation. What's the minimum effective regulatory imposition and compliance burden?" I think in that space, the administration burdens land disproportionately on small business, and I think the tax office is right to be looking at, was it tax 3.0 and the OECD idea around realtime data and those sorts of opportunities. I think that's very real. And I think there's scope to do that, so that tax burdens are met in a ordinary course of business mode, and that they happen in the background rather than being a traumatic event. I also don't understand for the life of me, and I've been banging on about this, it feels like for a dozen years, why the tax office at the end of a reporting period gets our returns, runs the benchmarks against it, sees there's nothing to be seen here.
Why they don't then go back to the small business and say, "Look, thank you. Thanks for paying tax. Fantastic. Here's-
Scott Treatt:
You've got a clean bill of health.
Bruce Billson:
"Here is a service for you. We do run benchmarks, but for businesses just like yours, here's where you sit. We're not offering any warranty on this information. We're not telling you what you should do about it, but your cost of occupying your premises is 22%, when the likes in your business is 14. You might want to turn your... Yeah. That's useful. But also say, "Look, there's nothing there that troubles us. Thank you. We will be taking no further action, unless there's some black swan bit of material that lands in our lap. Go and worry about something else, but not us." You just take that worry, that something-
Scott Treatt:
Off the shoulders, Saying-
Bruce Billson:
And just say, "Look, you're clean. Go and pursue entrepreneurial opportunities." So I think that's a pretty important message and easily done. Easily done, I think. And probably the last one's more around a reform idea. Now, we haven't done any more work on it, but it's something that we've fed into productivity commission reviews and the like. I suppose, it comes under the banner of my belief in energized enterprise. We really need to encourage new forms of wealth creation and income. We're very fortunate with what nature's gifted us in the ground and in the sky. We know, but we need to think more carefully about it. So I like some of the Singapore models where you've got a tax reimbursement in the early years of the business. So that value of cash flow death, you still have to report. You still may identify a tax liability, but you might not have to meet that liability if you can show you've put the money back into the business.
In those early years, I think-
Scott Treatt:
Just enhanced innovation and growth.
Bruce Billson:
Absolutely. And there's a couple of things like that, would then encourage businesses to incorporate. So there's some structural benefits there. And then what we see so often is that lub between private interest in the business. Now, I know that is a challenge for your members in your audience, at times, with tax reporting, but it's also a challenge for people's lives. We've got this idea in our system that you're either the oil of a business or the water of an individual. Now, in small family businesses, you're a salad dressing. You're combined in every part of your life. You can't get a business loan, unless... Well, half of all small business loans are secured by personal assets.
Scott Treatt:
Absolutely. Yeah.
Bruce Billson:
Even when you look at personal bankruptcies, 41% of them are triggered because of some business interest. So this fiction that there's two separate in... That's got to go. Now, what we are thinking is, well, if they're some of the challenges, let's look at... And I've got a little bit off the tax topic, but let's tidy that up. So some policy measures that are an incentive for innovation and enterprise may also help with structural messaging to tidy those sorts of things up a little bit.
Scott Treatt:
Indeed.
Bruce Billson:
So there's just some of the opportunities. The other one is, I think we need to have a big conversation with the nation about independent contracting. It's a vital and valuable form of wealth creation and the pathway for more than a million Australians in their livelihoods. Now, to have it characterized as some sham arrangement or a curse on the labor force. It's about mobility, it's about choice, it's about flexibility. I touched on it earlier about women. So many women are self-employed independent contractors because it works for multiple objectives in their lives. Mature age people, disproportionate number are sole business operators in that mode. A high percentage in the number, the same age cohort that are actually employees.
We need to think about that and wonder why only 8% of our business owners and leaders are under 30. Is it just not attractive enough? I don't know.
Scott Treatt:
I think your point's-
Bruce Billson:
We need a look at that.
Scott Treatt:
Your comment's right though, we've got to have the conversation. We need the politicians to be brave and have the courage to be able to start these conversations in an environment, talk about the business and talk about our taxes.
Bruce Billson:
Well, let's loop back to where we started. This is where I'm working with my team to think, should we do an inquiry on this topic? Should we unearth these realities a little bit when they're talked about at the margins? No question. We get Uber drivers that come to us. So we do a lot of digital platform dispute resolution, and we've seen examples where people haven't been treated well. We get that. But does that mean that mode of engagement in entrepreneurship is of itself invalid or wrong? No. No. There's bad behavior within it, but there's bad behavior in a whole range of fields. It doesn't mean you junk the whole mode of economic engagement. So these are the sorts of things that I think we need to have a bit of a conversation about, so we don't end up overreaching by assuming the outlier conduct is actually at the core. That's where we get-
Scott Treatt:
So Bruce, your comment before you talked about energizing, in a way.
Bruce Billson:
Enterprise.
Scott Treatt:
Energising enterprise.
Bruce Billson:
My goodness. So something I've said was interesting. Yay. This is a good... You should push that button you've got that has the cheering going on. So-
Scott Treatt:
Through this conversation, there may be a whole handful of listeners, a few handfuls of the listeners, let's hope, who now want to engage with you, and get in contact. How do they do that? How-
Bruce Billson:
Well, through-
Scott Treatt:
What are the next steps, Bruce?
Bruce Billson:
Through our website. They can do that. Well, they can just email me directly. I've got a really sophisticated email address. It's Bruce, spelled the conventional way, .billson, two ls, @asbfeo.gov.au. Shoot me a note. Think out loud. We value that input. One of the things that even our website does is, we just don't consult when we want to talk to people. We're always on. We're always open. We value people's insights. Your audience are vital contributors. We have policy forums where we get practitioners sharing their story. I was the guy that put a suburban accounting firm on one of the tax review processes.
It was great to have the big corporate tax leads at the major consultancy. But I can't remember last time they lodged a bass for somebody. I said, "No, no. Get somebody who lives and breathes-
Scott Treatt:
Breathe these things.
Bruce Billson:
... this every day, and then get that empire, that input." And that was Shannon Schmidt. Her contribution was highly valued and outstanding. So yeah, value the field evidence, value the insights. Even if it's just a half thought up idea. That kernel of a thought, we might be able to chase it down and shape it. So yeah, we're very, very engaged and-
Scott Treatt:
That's fantastic.
Bruce Billson:
And interested. Yeah.
Scott Treatt:
Thank you so much, Bruce. Yeah. Any last messages for our listeners before we close?
Bruce Billson:
Well, look simply, we've dealt with good balance day adjustments and many problems you have, these small ones. But just to reiterate though, to your audience, we highly value what they do. We are constantly emphasizing the importance of trusted and competent advice, and not just on... We actually have been arguing that we'd like to see more of that, not less. Particularly at a time when businesses are thinking about, what's next? We have this strange, you don't want to be insolvent in Australia. It can be a commercial death sentence. In the US, if you haven't been insolvent once, they don't think you're trying hard enough. But here it can be tough. And therefore, I think the discussions around dignified dismounts, whether we should salvage what's working in the business and try something else, or reshape and dare, I say pivot. We want those decisions, those conversations to be a natural order of things, so that what is likely to succeed has its best prospects. It's not within our gift to make every business succeed.
Our mission though, Scott, is to make sure none failed because they didn't know about something that might have helped, and that's why I'm pleased to be with you on your podcast today.
Scott Treatt:
Thank you so much again, Bruce, for joining us. It's been a pleasure having you.
Bruce Billson:
Cue the applause.
Scott Treatt:
Thanks so much for listening to this episode of TaxVibe, and I've been chatting with Bruce Billson and the Australian Small Business and Family Enterprise Ombudsman. We recorded this episode of TaxVibe live at the Tax Institute's Private Business Tax Retreat on the Gold Coast. And what a great event it has been to keep up to date with TaxVibe. Be sure to subscribe, rate and review wherever you listen to your podcasts. If you'd like to connect with us, you can find us on socials or visit taxinstitute.com.au. We look forward to you joining us next time.