Customers are responsible for checking the condition of their books and other products when received. The Tax Institute is not responsible for the condition of the item once it has been dispatched. If there is any question about the condition of the book or other product, please contact the Institute within 14 days of purchase. A condition of refund or exchange for returned products is that the customer state in writing to The Tax Institute the reason for return.
No refunds or exchanges will be issued without proof of purchase.
Book refunds are accepted only if the products are undamaged and in perfect condition. No refunds or exchanges will be agreed if products are not in their original condition.
CPD hours will only be allocated to the person registered as the user of the book / products and are not transferable.
Errors at purchase must be claimed within 7 working days of purchase.
Refunds for non-delivery of a product must be requested within 30 days of purchase.