Event guidelines

At The Tax Institute, the health and wellbeing of our employees, members and delegates is our top priority. Whilst returning to face to face events, we continue to actively monitor the situation regarding COVID-19 and follow the latest advice and guidelines issued by the Department of Health, the World Health Organisation and relevant State authorities.  

Below is a summary of the measures The Tax Institute has put in place to ensure the safety of attendees at our face to face events, along with helpful links to assist you in preparing for your attendance at them.  

Please note, final implementation of any of these measures is subject to Federal and State Government requirements at the time of each event. 

What we are doing to ensure the safety of our members, delegates, and employees 

Health and Safety 

We seek advice from and collaborate with local authorities and public health officials on current COVID-19 restrictions and recommendations as they relate to gatherings including corporate conferences, meetings, and events. 

Our event team complete an extensive COVID-19, Health and Safety checklist to capture and confirm the safety and security measures to be put in place for all external and internal events that are organised and hosted by The Tax Institute. 

Venue Selection 

We work with all event venues nation-wide to ensure they comply with Government guidelines relating to current COVID-19 restrictions and recommendations, including contact tracing, physical distancing, health and hygiene measures and cleaning protocols.  Where relevant this also includes the requirement of the venue to supply a copy of their COVID-19 Safety Plan. 

Physical distancing measures 

The set-up of all event and meeting spaces will comply with current requirements in relation to physical distancing and with the local requirements relating to the service of food and beverages. 

Contact tracing 

We will keep a record of attendance for all meetings and events of The Tax Institute and will use this data for contact tracing purposes if necessary. For more information on how we will use the data that will be collected, and your rights in relation to that information, please see our Privacy Policy.

Attendee obligations - What we ask of you 

Please observe the measures we have put in place at conferences, meetings and events to protect you, other attendees and our employees.     


Prior to attending an event, all participants should check the current public health advice in relation to COVID-19 restrictions and requirements.  

We encourage attendees to download the Government’s COVIDSafe app if you have not done so already. 

We request that you do not attend the event if: 

  • You are unwell or are displaying any COVID-19 symptoms including fever, cough or gastro-intestinal issues; 
  • You have been diagnosed with COVID-19, or had direct contact with an individual diagnosed with or suspected to have COVID-19 in the past 14 days; 
  • You have in the last 14 days returned or arrived from overseas, interstate (where cross border restrictions are in place) or been in contact with someone who has been in close contact with a proven case of COVID-19.  
  • If you are unable to attend the event, please advise the TTI team and we will look to support you with alternative ways of attending the event, ie via an online platform. 

During the event 

  • On arrival, you may be asked by the venue to supply your contact details and make a declaration that you have not experienced any COVID-19 symptoms in the last 14 days for the purposes of contact-tracing.   
  • You may have your temperature checked on arrival at the event. 
  • If required by the local government authority, we ask all delegates and employees to supply and wear Government/WHO recommended face coverings during the event.
  • During the event we ask that you adhere to physical distancing protocols of 1.5sqm between each person at all times and abide by other health and hygiene practices and recommendations, such as regularly washing your hands, sneezing or coughing into elbow etc. 
  • If you display any symptoms or illness during the event that leads the venue or The Tax Institute to reasonably believe the health and wellbeing of others is at risk, you may be asked to leave the event. 
  • Until further notice and where possible, all face to face events will be contactless and we will seek to implement digital solutions for the distribution of materials, ie via our attendee event apps or virtual platforms.
  • We encourage you not to shake hands, but to ‘elbow bump’ with other delegates, or exchange business contact details with one another via the attendee event app. 


  • If you experience any of the relevant symptoms of COVID-19 after attending an event hosted by The Tax Institute, please email nationalevents@thetaxinstitute.com.au so that we can communicate this to other attendees and the relevant authorities. 


Department of Health COVID-19 FAQ’s www.health.gov.au/covid19-resources 
World Health Organisation www.who.int
NSW Health www.health.nsw.gov.au
VIC Health www.health.vic.gov.au
SA Healthwww.sahealth.sa.gov.au
QLD Health www.health.qld.gov.au 
WA Health www.health.wa.gov.au
NT Health www.health.nt.gov.au
ACT Health www.health.act.gov.au

This information should be reviewed regularly in the lead up to your event. When in doubt, contact local officials for additional guidance or call the COVID-19 hotline: 1800 020 080. 

Cancellation Policy 

The Tax Institute reserves the right to alter, amend, postpone or cancel all or any of the arrangements contained in the program.

Should a face to face event be cancelled due to an event beyond The Tax Institute’s reasonable control including ‘an act of god’, ‘pandemic’, ‘health-related event’ or ‘government requirements’, we will endeavour to transition to an online format to deliver the event. If there is a difference in price, a credit will be provided to delegates to be used at a future event.

If a registered delegate is unable to attend as a result of a diagnosis of COVID-19 or they are experiencing symptoms of COVID-19, a full refund will be offered with the provision that a medical certificate is produced explaining the diagnosis or a summary of the appropriate action to be taken i.e. a COVID-19 test and medical advice.

If a registered delegate is unable to attend a face to face event as a result of interstate border closures or they reside in or visited a COVID-19 hotspot, we will endeavour to transition the registration to an online registration for the event. If there is a difference in price a credit will be provided to delegates to be used at a future event. If a delegate does not wish to transition their registration to the alternate online event, a full refund/credit will be provided.

In the case of a postponement of a face-to-face event which does not have an online element attached, The Tax Institute will provide a credit note which can be used for the same event or for a different event in the future.

It is a condition of acceptance of registration that an administration fee of 20% of the registration fee be charged for cancellation if you can no longer attend the event. Cancellations must be received in writing by The Tax Institute five working days prior to the event. No refund will be given for cancellations received within five working days of the event.

A replacement may be nominated. If the replacement is not a member, the non-member registration fee will apply. CPD hours will be allocated to the designated attendee.

The Tax Institute cannot accept responsibility for delegates’ late transport arrivals or non-arrivals due to delays.