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  2026

Disputes – How to handle vulnerability

Source: Western Australia

Published Date: 12 Mar 2026

 

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This session explores the intersection of dispute resolution and client vulnerability in taxation practice. Drawing on real-world experience and the ATO’s new Vulnerability Framework (October 2025), the panel will discuss how practitioners can identify and manage vulnerability with empathy and professionalism and explores the following:

  • Managing disputes involving vulnerable clients and those involving the ATO, where vulnerability may impact communication or decision-making;
  • Applying the ATO’s Vulnerability Framework;
  • Practical strategies for de-escalation, maintaining impartiality, and achieving fair outcomes; and
  • Navigating government and cross-agency supports for vulnerable taxpayers.
Author(s)

Individual Session

Author(s): Rob Thomson , Ruth Owen
Materials from this session:

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Details

  • Published By: Ruth Owen, Rob Thomson
  • Published On:12 Mar 2026
  • Event Name:WA Tax Forum
  • Session Name:Disputes – How to handle vulnerability
  • Listen Time:1+ hour
  • Took place at:Pan Pacific Perth

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